Refund policy
Mercado Iberia sells food and grocery products. For food-safety reasons we cannot accept returns of food items once they have shipped, including for change of mind.
We will refund or replace, at your choice, any item that arrives:
- damaged, leaking, or broken in transit
- expired, or with an expiration date too near to reasonably use
- incorrect — a different item or quantity than what you ordered
- missing from a delivered order
How to report it
Email Nedal@cubanfoodmarket.com within 7 days of delivery with your order number and a photo of the item and the shipping box. We do not require you to ship the item back.
How refunds are issued
Approved refunds go back to the original payment method within 5–10 business days of approval. Replacements ship at no cost to you on our next outbound shipment.
Order cancellations
You may cancel any order at no charge until it has been fulfilled. Once an order is fulfilled it is in transit and cannot be cancelled, but the terms above still apply on arrival.
Not covered
Change of mind, ordering the wrong item, dislike of a product's taste, and delivery delays caused by the carrier or by an address error entered at checkout.